Making the Most of Online Connections: Tips from Zoom’s Lynne Oldham

NEW YORK, Dec.21 (Reuters) – So much has changed in the world of work over the past two years, but Lynne Oldham, director of human resources at Zoom Video Communications Inc (ZM.O), says old adages continue to apply for a job. researchers.

“Take the time to understand the planet you want to land on – it’s really important that you don’t just walk through the door,” said Oldham, whose company is based in San Jose, Calif. “You have to determine how you add value. “

Oldham spoke to Reuters about his take on work, zoom and the hiring culture. The edited excerpts are below.

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Q. What did you learn from your first job?

A. My very first job out of college was with a small business benefits administrator. It was a family business. I loved it because I got to work with retirees to really understand their next step and how they would make the transition.

I learned the power to listen to people’s stories, to understand the position they find themselves in, and to approach it from a more personal perspective.

Q. How are people using Zoom differently in these new times?

A. Before the pandemic, we were a B2B company. What happened is that everyone – grandma, grandpa, aunts, uncles – started using Zoom.

We had weddings, happy hours, family reunions – overnight users realized that it was possible to do everything online, from telemedicine and therapy online to yoga classes and yoga. Zumba, including parent-teacher conferences.

In business, we’ve seen interviews go virtual –

everyone was met by their recruiters and hiring managers online.

Q. What features of Zoom do you find particularly useful?

A. In the audio settings there is the ‘delete’ tool – set your setting to a high level and you will not hear a fire engine or a dog barking. You could be in a crowded airport and they could announce something, and no one will hear it.

Plus, the lip color and eyebrow pencil are studio effects. You can literally get out of bed and roll over to your camera and all of your makeup is in the tools.

If I can change my lipstick shade in the studio without paying $ 25 for a new shade, why bother?

Q. What is the common mistake people make when zooming?

A. We are a distracted culture, so if you leave your email open and then have an open chat, you need to make sure you are fully attentive to people when video calling with you.

I close things so I don’t see five new emails out of the corner of my eye and kind of read my emails while I speak. It’s important, when we’re not able to connect like we have in the past, to make sure we’re there.

Q. What qualities do you look for when hiring?

A. A continuous learner. The curious are doing well here. People who understand speed do well here. We are not a slow paced business. We are fast.

If you stay on top of the news in your business – and are able to bring something that you’ve learned that is relevant to the job into this conversation – it says a curiosity like no other.

Q. What advice do you have for job seekers at this time?

A. Know who is hiring and why they are hiring, and where they are growing up and what they consist of.

Your LinkedIn profile must be up to date. You must always connect even if it is virtual. Don’t leave those connections behind and say, “I’ll come back to this next month or the next month.”

Continuous networking is how I got my last jobs.

Q. What is the best professional advice you have ever received?

A. Do what you love and you’ll never work a day in your life.

I love my work; I like what I do. It sounds crazy, but the pandemic has made it worse because I’ve learned that it’s all about people and what we’re going to do to make sure people feel good coming back to the office.

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Reporting by Cheryl Lu-Lien Tan Editing by Lauren Young and Matthew Lewis

Our Standards: Thomson Reuters Trust Principles.

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