Businesses brace for learning curve as Ontario vaccination certificates are expected to take effect on Wednesday

Advertising manager Crystal Meikle is used to evolving with the changing rules for businesses during the COVID-19 pandemic.

But Ontario’s proof of vaccination policy, due to go into effect on Wednesday, spans new territory, she said, as workers will be responsible for asking customers to show they are immune. against the virus.

“Pushback is where I get a little nervous,” Meikle said during a recent afternoon shift at the Queen’s Head pub in east Toronto. “It’s the unknown of how someone is going to react.”

Last week, the province released guidelines for companies required to perform audits. Customers of restaurants, nightclubs, gymnasiums, sports facilities and other venues must present a full vaccination receipt and ID. Doctors’ notes for medical exemptions will also be accepted.

Fines are foreseen for companies that do not respect the controls and for customers who give false information. But businesses, city officials, police forces and the government say enforcement will be soft until the impact of the policy begins to be felt on the ground – with much of the heavy lifting coming back. frontline staff in businesses.

Several Ontario police services contacted by The Canadian Press said they would respond to security-related calls about threats or violence, but would not actively enforce or monitor compliance with the vaccination policy. .

A spokesperson for Ontario’s solicitor general said the province does not expect police to perform “routine compliance checks” of vaccination receipts.

Settlement officers to enforce non-compliance

Joe Couto, director of communications for the Ontario Association of Chiefs of Police, said police forces would wait for appeals about the policy before deciding to redeploy or adjust resources.

“The question I was asked is: are the police going to need new resources or to relocate resources to cope with the rollout of certification? he said. “The short answer to that is we really don’t know, as the province is still developing not only its policies, but also how it will work in practice.”

Rules officers will likely be the enforcement agency responsible for issuing non-compliance tickets. In Toronto, the city said it will take an “educational approach” with businesses as the new rules are implemented. He asked people to be respectful and to call 311 for non-compliance issues.

A spokesperson for the Ministry of Labor said inspectors would also visit the affected locations, “taking an education-focused approach to help workers and the public stay safe and keep businesses open.”

In the field, companies have spent the past week determining how they would assign staff to the task of checking immunization status. Sites that sell alcohol are used to checking IDs, but pub manager Meikle said the requirement for vaccine receipts could take some getting used to for staff and customers. .

She said the job could fall on employees who greet people in different sections, such as at the bar, or when customers arrive to be seated.

QR code, application expected in Ontario next month

People will have to show paper or digital vaccination receipts until next month, when the province promised a QR code with individuals’ vaccination records and an app for businesses to verify them – something Meikle said. she would have liked to be ready for the launch of the policy.

Health Minister Christine Elliott and Toronto Mayor John Tory both said they didn’t expect non-compliance to be a major issue.

People will have to show paper or digital vaccination receipts until next month, when the province has promised a QR code with individuals’ vaccination records and an app for businesses to verify them. (Sylvain Roy Roussel / CBC)

“I think it would be a lot easier and more useful for us to manage,” she said of the QR code.

Gavin Holmes, owner of Gio Rana’s restaurant, said reception staff would check for proof of vaccination.

It is the last additional task staff must take on during the pandemic, but Holmes said a staff shortage in the industry makes it difficult to hire more people.

“Employing someone else would be great, but it’s just not feasible at the moment,” he said in the dining room at his Toronto facility.

He said his company intends to comply with what is expected.

“We just take it all in our stride,” he said. “We fully support what we need to do, as long as we can stay open.”

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